1. Who We Are
WA ChatOrder AI ("we", "our", "us") helps businesses manage customer conversations, smart replies, and order workflows. This Privacy Policy explains how we collect, use, disclose, and protect personal data when you use our app and related services.
2. Data We Collect
Depending on how you use the app, we may collect:
- Account and profile details you provide.
- Business settings, templates, and AI configuration data.
- Message and order-related content you choose to process.
- Technical data such as device type, app version, and logs.
3. How We Use Data
We use information to:
- Provide and improve app features and AI reply performance.
- Support order tracking and customer workflow automation.
- Maintain security, prevent abuse, and fix technical issues.
- Comply with legal obligations where applicable.
4. Legal Bases and Global Privacy Rights
Where required by law, we process personal data based on consent, contract performance, legitimate interests, or legal obligations. Users may have rights to access, correct, delete, or restrict the processing of personal data under local privacy laws including GDPR, UK GDPR, and CCPA/CPRA.
5. Data Sharing
We do not sell personal data. We may share data with trusted service providers that help us operate the app, such as hosting, analytics, and infrastructure partners, under confidentiality and security obligations.
6. Data Retention
We retain data only as long as needed for service delivery, legal compliance, dispute resolution, and security purposes, then delete or anonymize it when no longer required.
7. Security
We apply administrative, technical, and organizational safeguards to protect your information. No system is 100% secure, but we continuously work to reduce risk and strengthen protection.
8. International Data Transfers
If data is processed outside your country, we use appropriate safeguards and contractual protections where required by law.
9. Children's Privacy
WA ChatOrder AI is not intended for children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal data from children.
10. Your Choices
You may:
- Update profile and business settings in the app.
- Request data access, correction, or deletion.
- Disable optional features where available.
11. Changes to This Policy
We may update this Privacy Policy to reflect product or legal changes. We will post the revised policy with a new "Last updated" date.
12. Contact Us
For privacy-related questions or requests, contact us at: contact@appseba.com